Bring the shipment into view.
Use an authorized connection to the shipment system and choose the fields the team needs: status, destination, delivery window, and ownership.
← All use cases
Shipment exception desk
The exception is the starting point.
A shared app for the deliveries that need attention, with an agent to gather context and prepare the next step.
Start the conversation
“Help our operations team spot delivery exceptions and decide what needs attention today.”An illustrative request to Cortex Agent
Prepare the exception.
Give an agent instructions for checking the source record, spotting missing details, and explaining why an item needs attention.
Let the team resolve it.
Present exceptions in an app with a clear owner and a review action. Keep consequential updates behind the permissions and approvals you define.
What connects
Context with a purpose.
- Shipment records
- Exception-handling instructions
- Team access rules
Before you put it to work
Ask the useful questions.
- Can every recommendation point to its source?
- Does missing or stale data stay visible?
- Can the agent act only within its approved tools?
Start with your work
What would you build first?
Bring one process. Let’s explore what it could become.