Choose the knowledge.
Identify the approved documents and records, their owners, and the people who should be able to use them.
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Internal knowledge assistant
An answer with somewhere to stand.
Give teams an assistant that works with approved knowledge, explains its sources, and knows when the answer is missing.
Start the conversation
“Help our team answer internal process questions using the knowledge they are allowed to access.”An illustrative request to Cortex Agent
Set the working habits.
Instruct the agent to ground answers in available sources, distinguish policy from suggestion, and explain uncertainty.
Evaluate the answers.
Test common questions, outdated information, unavailable sources, and questions that should be escalated to a person.
What connects
Context with a purpose.
- Approved knowledge sources
- Evidence and uncertainty skills
- Workspace access boundaries
Before you put it to work
Ask the useful questions.
- Does the answer cite accessible evidence?
- Does restricted information stay restricted?
- Does the agent say when it cannot answer?
Start with your work
What would you build first?
Bring one process. Let’s explore what it could become.